Refund & Cancellation Policy

English version. Where the two versions differ, the Chinese version prevails.

Everything sold on the Store is a digital product (online courses, templates, resource packs, software licences) and is delivered automatically once payment succeeds. Please read the description, delivery method and refund summary on the product page before ordering. This policy is issued and administered by SOLOMCN GLOBAL LIMITED (星路環球有限公司), a company incorporated in Hong Kong (Business Registration No. 81215400).

1. Cancellation before delivery

If payment has succeeded but the deliverable has not yet reached you (for example the delivery email is still queued or bounced), contact support to cancel. You receive a full refund with no fee.

2. Refunds after delivery

A delivered digital product is considered used, so refunds are not offered for change of mind. You may request a refund within 7 days of payment in the following cases:

• Not delivered: payment succeeded but the deliverable never arrived, and re-delivery by support also failed;
• Duplicate charge: the same product was charged more than once; the extra charges are refunded in full;
• Materially not as described: the delivered content clearly differs from what the product page promised, or the files are corrupted and cannot be re-issued;
• Merchant failed to perform: course access was not granted as promised, or a licence cannot be activated and cannot be fixed within a reasonable time.

No refund is given for: requests made after the content has been fully downloaded or watched on the grounds that it is no longer needed; inability to use the product due to your own device, network or usage; limitations clearly stated on the product page.

3. Subscriptions

For recurring subscriptions you may cancel at any time. Access continues until the end of the current period and no further charge is made. Periods already started are not refunded.

4. How to request a refund

1. Email support@lumipath.cn with "Refund request" in the subject;
2. Include the checkout email, the order number (found in the delivery email) and your reason; attach screenshots for "not as described" or corrupted files;
3. We reply within 3 business days. Approved refunds go back to the original payment method; arrival time depends on your payment provider, typically 5 to 10 business days.

Please contact us before filing a chargeback. Abusive chargebacks lead to revocation of the order and restriction of future purchases.

5. Revocation of delivery

Once a refund is completed the download link, activation code or course access is revoked. During a dispute outside the "no refund" cases above, access remains available until the dispute is resolved.

6. Product page rules take precedence

If the refund summary on a product page is more generous to the buyer than this policy (for example a 30-day no-questions-asked refund), the product page applies. If it is stricter, this policy applies.

7. Governing Law and Jurisdiction

This policy is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising from this policy or your purchase shall first be resolved through good-faith negotiation, failing which it shall be submitted to the non-exclusive jurisdiction of the courts of Hong Kong.

8. Contact Us

• Operator: SOLOMCN GLOBAL LIMITED (星路環球有限公司), a company incorporated in Hong Kong, Business Registration No. 81215400
• Registered address: Unit E19, 2/F, Koon Wo Industrial Building, 63-75 Ta Chuen Ping Street, Kwai Chung, Hong Kong
• Email: support@lumipath.cn
• Phone: +852 6167 3447